Refund policy

Return & Refund Policy

We accept returns within 14 days of delivery.
To be eligible, items must be new, unworn, and in their original packaging, with all protective films and tags intact.

To initiate a return, please email contact@muses.nyc.
Once your return is approved, we’ll provide instructions for sending your item back.
Return shipping costs are the responsibility of the customer.

Please send approved returns to:
2224 Avenue U, #106
Brooklyn, NY 11229, USA

Returns sent without prior approval will not be accepted.

Exchanges

We offer complimentary exchanges within 14 days of delivery.

If you’d like to exchange your item for a different color or model, please reach out to contact@muses.nyc, and we’ll guide you through the process.
Exchange shipping from MUSES to you is complimentary.

Damages & Issues

Every MUSES piece undergoes a thorough quality control inspection prior to shipment to ensure it meets our standards.

Please inspect your order upon arrival.
If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery at contact@muses.nyc with photos, and we’ll make it right at no cost to you.

EU 14-Day Cooling-Off Period
Customers in the European Union have the right to cancel or return their order within 14 days of delivery, for any reason.
Items must be unused, unworn, and in their original packaging with proof of purchase.

Refunds

Once your return is received and inspected, you’ll receive an update regarding your refund. If approved, a refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the credit.

If more than 15 business days have passed since approval and you have not received your refund, please contact us at contact@muses.nyc.